PRIVACY POLICY

We collect personal information from you when you access the Services to perform all tasks associated with our online services. The personal information we collect includes your name, address, telephone number, email address, personal preferences, payment card number, purchase and order information, demographic information, responses to survey questions and any other information you choose to provide. Information you actively and directly provide is collected through all Services.

We may also collect information about your friends and family members when you participate in our marketing programs and campaigns. Before providing us with information about your friends and family, please ensure that you are only submitting information about individuals who are willing to receive promotional mailings, emails or telephone calls from us.

There is also information from your device automatically, including location information, navigation information, device information, and information provided by tracking technologies, such as cookies.

Purpose of information collection

We use personal information about you to:

• Process online orders for you;
• Create and maintain your membership account;
• Personalize your online experience with content and offers tailored to your individual interests;
• Provide customer service and after-sales service;
• Register your name for participation in surveys, contests and other marketing activities and programs;
• Improve our services and tailor them to your individual needs and enhance your experience with our services;

As required by law, we may collect, store and make available at any time when required by law or as required by a government agency.

Scope of information use

Personal information provided by customers may be used for the following purposes:

• Provide services to customers;
• Send notifications about information exchange activities between customers and yuancarevietnam.com;
• Prevent activities that disclose personal information or activities that impersonate customers;
• Contact and resolve with customers in special cases. Do not use customers' personal information for purposes other than confirmation and contact related to transactions at yuancarevietnam.com.
• In case of legal requirements: yuancarevietnam.com is responsible for cooperating to provide personal information of customers when requested by judicial agencies including: Procuracy, court, police investigation agency related to any illegal acts of customers. In addition, no one has the right to infringe on customers' personal information.

Information retention period

• Customer's personal data will be stored until there is a request for cancellation or the member logs in and cancels. In all other cases, customer's personal information will be kept confidential.

The people or organizations that may have access to that information

The Customer agrees that: if necessary, the following agencies/organizations/individuals have the right to access and collect their information, including:

• Board of Directors yuancarevietnam.com.
• Competent state agencies (in case required by law).
• The complaining party proves the customer's violation (if any).

Address of the unit collecting and managing personal information

• Company name: SMAVT INTERNATIONAL COMPANY LIMITED
• Address: 5th Floor, M Building, 09 Street No. 08, Area A, New Urban Area South City, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam
• Email: info@smavtgroup.com
• Phone: +84 903 689 108

Means and tools for users to access and edit their personal data.

• Customers have the right to check, update, adjust or cancel their personal information or request yuancarevietnam.com to do so.
• Customers have the right to send complaints about the disclosure of personal information to third parties to the administration of yuancarevietnam.com. Upon receiving these responses, yuancarevietnam.com will reconfirm the information, be responsible for answering the reasons and instructing customers to restore and secure the information.
• Email: info@smavtgroup.com

Commitment to protect customer personal information

• Customer personal information on yuancarevietnam.com is committed to absolute confidentiality according to the customer personal information protection policy. The collection and use of each customer's information is only done with the consent of that customer, except in cases where the law provides otherwise.
• Do not use, transfer, provide or disclose to any third party any customer's personal information without the member's consent.
• In case the server storing information is hacked, leading to loss of customer's personal data, yuancarevietnam.com will be responsible for reporting the incident to the authorities for timely investigation and notification to members.
• Absolutely secure all customer online transaction information including accounting invoice information and digitized documents in the level 1 secure central data area of yuancarevietnam.com.
• The yuancarevietnam.com management board requires individuals when registering/purchasing to provide full relevant personal information such as: Full name, email, phone number and is responsible for the legality of the above information. The yuancarevietnam.com management board is not responsible and will not resolve any complaints related to the rights of that customer if it is determined that all personal information provided by that customer when initially registering is incorrect.

Mechanism for receiving and resolving complaints related to customer personal information

• Customer's personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each customer's information is only carried out with the consent of that customer, except in cases where the law provides otherwise.
• Do not use, transfer, provide or disclose to any third party any member's personal information without the customer's consent.
• In case the server storing information is hacked, leading to loss of customer personal data, we will be responsible for reporting the incident to the authorities for timely investigation and notification to the customer.
• The Management Board requires individuals to provide full relevant personal information when registering/purchasing such as: Full name, email, phone number, and is responsible for the legality of the above information. The Management Board is not responsible for and will not resolve any complaints related to the rights of that customer if it is determined that all personal information provided by that member when initially registering is incorrect.
• Customers have the right to send complaints about the disclosure of personal information to third parties to the administration of yuancarevietnam.com at the company address:
  • Company name: SMAVT INTERNATIONAL COMPANY LIMITED
  • Address: 5th Floor, M Building, 09 Street No. 08, Area A, New Urban Area South City, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam
  • Email: info@smavtgroup.com
  • Phone: +84 903 689 108

The company is responsible for implementing technical and professional measures to verify the reflected content.