INSPECTION POLICY

To maximize customer benefits when shopping on yuancarevietnam.com, we have a policy to support customers to check, view goods, and co-check with the delivery staff upon receipt. That is, when you receive the package from the delivery staff, you are allowed to open it to check the appearance of the product before paying.

You can only check the appearance of the product; Is the product exactly as you ordered? Is the quantity and classification of goods the same as described? Is the product defective, wrong product, or lost during transportation? The inspection will not include trying on the item.

If during inspection you find that the product shows signs of damage, is expired or does not match the description published on the website yuancarevietnam.com, you have the right to refuse to receive the goods.

If the box/package shows signs of being opened, torn, or the seal is no longer intact, you have the right to refuse to receive the goods. Or you can also ask the delivery staff to open the box to check the product inside. If it is still the same as the product you ordered, you can accept the goods. However, in some cases, it is best that you do not accept the goods if the box is torn or shows signs of being opened or torn before. Because your products are at risk of being exchanged for items that do not guarantee quality.

The inspection fee will be specified by the shipping unit for each different shipping unit and will be clearly shown on the delivery note.

RETURN AND EXCHANGE POLICY 

If for any reason you are not completely satisfied with any product purchased from this website, you may return or exchange the product within 30 days of purchase (based on your receipt). Products must be returned in new or lightly used condition. However, we monitor returns to prevent abuse and reserve the right to limit returns for purchases made on this website in all cases.

We strive to control the quality of our products while processing your online order. Occasionally, some products may be defective. If you receive a defective product, please notify us immediately by email at info@smavtgroup.com. We will arrange for you to exchange or return the product in a timely manner. In the event that a similar product is not available for exchange, you have the right to exchange for another product, but you will have to pay the difference if the price of the replacement product is higher than the defective product. We will not refund the difference if you choose to exchange for another product of a lower price than the defective product.